Sales Policy
Effective Date: December 31, 2024
At WonderHato.com, we are committed to providing a seamless shopping experience for our customers. Our Sales Policy outlines the terms and conditions of sales transactions, including payment methods, order processing, shipping, and customer service. By making a purchase on our website, you agree to the terms set forth in this policy.
1. Ordering Process
To place an order on WonderHato.com, follow these steps:
a. Product Selection:
Browse our website to find the products you wish to purchase. Select the desired items, including the quantity, and add them to your shopping cart.
b. Account Creation/Checkout:
If you are a new customer, you will need to create an account with your personal details and shipping information. Existing customers can log in to their account to complete the checkout process.
c. Payment:
During checkout, you will be asked to provide your payment details. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
d. Order Confirmation:
Once your payment is processed successfully, you will receive an order confirmation email. This email will include details of your purchase, such as the items, total cost, shipping address, and estimated delivery date.
2. Payment Methods
We offer a variety of secure payment options to ensure that your transactions are processed safely:
a. Credit/Debit Cards:
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Payments are securely processed using SSL encryption.
b. PayPal:
For your convenience, we also accept PayPal payments. This allows for a quick and secure checkout process.
c. Other Methods:
Depending on your location, we may also accept other payment methods such as Apple Pay or Google Pay. Please check our website during checkout for available options.
d. Currency:
All transactions are processed in US Dollars (USD). If you are shopping from an international location, your bank or payment provider will convert the total amount to your local currency.
3. Order Processing
Once an order is placed, we strive to process it as quickly as possible. Please note the following:
a. Order Verification:
For your security, all orders are subject to verification. This includes confirming payment, billing information, and shipping address. If there is an issue with your order, our customer service team will contact you promptly.
b. Order Modifications:
Once an order is placed and payment is processed, it cannot be modified or canceled. If you wish to change your order, you will need to initiate a return or exchange after receiving your product.
c. Availability of Products:
While we strive to keep all products in stock, some items may be temporarily unavailable. If an item is out of stock, you will be notified, and we will provide an estimated restock date or offer an alternative product.
4. Pricing
a. Product Prices:
Prices for products on WonderHato.com are listed in US Dollars (USD) and are subject to change. We make every effort to keep our prices up to date and accurate; however, errors in pricing can occur. If an error is found, we will contact you for approval before processing your order.
b. Taxes:
Sales tax may be applicable to your order depending on your shipping address. Tax rates are calculated based on the state or country you are shipping to, and the final tax amount will be displayed at checkout.
c. Discounts and Promotions:
Occasionally, we may offer promotions, sales, or discount codes. These promotions are subject to availability and may have specific terms and conditions. Discount codes must be applied at checkout, and cannot be combined with other offers unless explicitly stated.
5. Shipping and Delivery
a. Shipping Methods:
We offer a variety of shipping methods to accommodate our customers. You can choose the shipping option that best suits your needs during the checkout process. Options typically include standard, expedited, and express shipping.
b. Shipping Costs:
Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be displayed at checkout before you finalize your purchase.
c. Delivery Times:
Delivery times vary depending on the shipping method chosen and your location. Please note that delivery times are estimates and are not guaranteed. We work with trusted delivery partners to ensure timely delivery of your order.
d. International Shipping:
We offer international shipping to select countries. Please check our shipping policy for more details on international orders, including estimated shipping times and additional fees.
e. Order Tracking:
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment and stay updated on its delivery progress.
6. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return and exchange policy. Please refer to our Refund and Returns Policy for more details on how to initiate a return or exchange.
7. Customer Support
Our customer service team is available to assist you with any questions or concerns. If you need help with placing an order, tracking your shipment, or handling returns, please don’t hesitate to contact us:
WonderHato
810 Fir St, Truth Or Consequences, New Mexico
Phone: (575) 894-6589
Email: info@wonderhato.com
Website: wonderhato.com
8. Limitation of Liability
a. General Liability:
To the fullest extent permitted by law, WonderHato.com will not be liable for any indirect, incidental, special, or consequential damages arising from your purchase, including loss of profits or damages resulting from a product defect.
b. Product Use:
It is your responsibility to ensure that the products you purchase are used in accordance with manufacturer instructions. We will not be liable for damages or injuries resulting from improper use.
9. Changes to Sales Policy
We may update or change our Sales Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly. We recommend that you review this policy periodically to stay informed of any changes.