Refund and Returns Policy
Effective Date: December 31, 2024
At WonderHato.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a clear and fair Refund and Returns Policy to provide peace of mind when shopping with us. This policy outlines our terms for returning products and receiving refunds, ensuring a smooth and hassle-free process.
1. Eligibility for Returns
We accept returns and exchanges for most items, provided the following conditions are met:
a. Time Frame:
You can request a return within 30 days of receiving your order. After 30 days, we unfortunately cannot offer a refund or exchange.
b. Condition of the Product:
To be eligible for a return, the item must be in new, unused condition with all original tags, packaging, and accessories intact. Items that show signs of wear or have been damaged after delivery cannot be returned.
c. Non-Returnable Items:
Some items are not eligible for return, including:
- Gift cards
- Custom or personalized products
- Clearance or sale items
2. How to Return an Item
To initiate a return, please follow these steps:
a. Contact Us:
Email our customer support team at info@wonderhato.com with your order number, reason for the return, and a description or photo of the item. Our team will guide you through the process and provide a Return Authorization (RA) number if applicable.
b. Return Shipping:
Once your return request is approved, we will provide you with a return shipping address. You are responsible for paying the return shipping costs unless the item is defective or the return is due to an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee receipt of your returned item.
3. Refund Process
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.
a. Shipping Fees:
Original shipping charges are non-refundable unless the return is due to a defect or shipping error. Return shipping costs are also non-refundable, unless we made an error with your order.
b. Partial Refunds:
If the returned item is not in its original condition, is damaged, or is missing parts, we may issue a partial refund depending on the circumstances.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or replacement at no additional cost. You may be asked to provide photos of the damaged item to assist us in processing your request.
6. Cancellations
If you wish to cancel your order before it has been processed and shipped, please contact us immediately. While we make every effort to accommodate cancellation requests, once an order has been shipped, it cannot be canceled.
7. International Returns
For international orders, customers are responsible for return shipping costs, and customs fees may apply. Refunds for international returns will be issued in the original payment currency. We recommend contacting our customer service team for specific instructions regarding international returns.
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this page periodically to stay informed about our policies.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:
WonderHato
810 Fir St, Truth Or Consequences, New Mexico
Phone: (575) 894-6589
Email: info@wonderhato.com
Website: wonderhato.com