Shipping Policy
Effective Date: December 31, 2024
At WonderHato.com, we are dedicated to providing fast and reliable shipping services. Our Shipping Policy outlines all the important details related to order processing, delivery times, shipping costs, and other important shipping information to help you enjoy a smooth and seamless experience when shopping with us.
1. Shipping Methods
We offer several shipping options to meet your needs, depending on your location and urgency of the order:
a. Standard Shipping:
Our standard shipping service delivers your order within 5-7 business days. This option is the most economical for customers who are not in a hurry.
b. Expedited Shipping:
For faster delivery, we offer expedited shipping, which typically takes 2-3 business days. This option is available for an additional fee, and the exact cost will be shown during checkout.
c. Express Shipping:
For urgent orders, we offer express shipping, which guarantees delivery within 1 business day. This option is available for an extra charge and will be displayed during the checkout process.
d. International Shipping:
We also offer international shipping to select countries. International delivery times and fees will vary based on the destination and shipping method chosen.
2. Shipping Costs
a. Domestic Shipping:
Shipping costs for domestic orders are based on the weight and dimensions of the items in your order, as well as the delivery location. The total shipping cost will be calculated at checkout and included in your final order total.
b. Free Shipping:
We offer free standard shipping on orders over a certain amount (varies by location). This offer is automatically applied at checkout for qualifying orders.
c. International Shipping Fees:
For international orders, shipping fees are calculated based on the destination country, order size, and the chosen shipping method. Any customs duties, taxes, or other import fees are the responsibility of the customer.
3. Order Processing
Once your order is placed, we aim to process it as quickly as possible. Typically, orders are processed within 1-2 business days of receiving payment. However, please note that order processing times may vary depending on product availability and demand.
a. Order Verification:
All orders are subject to verification. If there is any issue with your payment or shipping information, our customer service team will contact you promptly.
4. Shipping Timeframes
a. Domestic Deliveries:
For domestic orders, delivery times depend on the shipping method selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1 business day
b. International Deliveries:
International shipping times will vary depending on the destination country and shipping method. Please note that customs processing may cause delays in international shipments.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your order through the carrier’s website. If you have any issues tracking your order, please contact us.
6. Shipping Issues
We understand that issues may arise during shipping. If your order is lost, delayed, or damaged during transit, please contact our customer service team immediately.
a. Lost or Stolen Packages:
If your package is lost or stolen during shipping, please contact us, and we will work with the carrier to resolve the issue. In some cases, we may offer a replacement or a refund.
b. Damaged Packages:
If your package arrives damaged, please report it to us within 7 days of delivery. Provide us with photos of the damage so that we can assist you in processing a claim with the carrier.
7. Changes to Shipping Policy
We reserve the right to update or revise this Shipping Policy at any time. All changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping procedures.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
WonderHato
810 Fir St, Truth Or Consequences, New Mexico
Phone: (575) 894-6589
Email: info@wonderhato.com
Website: wonderhato.com