Payment Policy

Effective Date: December 31, 2024

 

At WonderHato.com, we strive to offer a smooth and secure shopping experience for all our customers. Our Payment Policy outlines the payment methods we accept, the security measures in place, and other important information to ensure that your transaction is processed accurately and securely.

 

1. Payment Methods

We offer a variety of secure payment methods for your convenience. You can choose the one that suits your needs during the checkout process:

 

a. Credit/Debit Cards:

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All payments made via credit or debit cards are processed securely using SSL (Secure Socket Layer) encryption to protect your financial information.

 

b. PayPal:

For additional convenience, we accept PayPal payments. PayPal allows you to make secure payments without entering your financial details directly on the website, making it an excellent choice for customers who prefer a faster and safer checkout process.

 

c. Other Payment Options:

Depending on your location, we may offer additional payment options such as Apple Pay, Google Pay, or other region-specific methods. Please note that available payment methods may vary based on the country or region you are shopping from.

 

d. Currency:

All transactions on WonderHato.com are processed in US Dollars (USD). If you are located outside the United States, your bank or payment provider will handle the conversion from USD to your local currency. Please be aware that exchange rates and transaction fees may vary.

 

2. Payment Security

We take your security seriously. Our payment processing system uses industry-standard encryption to protect your payment information. We ensure that every payment made through our website is secure, minimizing the risk of fraud or unauthorized transactions.

 

a. Secure Socket Layer (SSL) Encryption:

We use SSL encryption to secure the transfer of data between your device and our server during payment processing. This ensures that sensitive information, such as credit card numbers and personal details, is encrypted and kept private.

 

b. Payment Gateway Protection:

All transactions are handled through trusted and secure third-party payment gateways that adhere to the Payment Card Industry Data Security Standard (PCI DSS). This ensures that your payment details are processed securely and in compliance with industry standards.

 

3. Order Confirmation

Once your payment has been successfully processed, you will receive an Order Confirmation Email containing all the details of your purchase, including:

 

Product(s) ordered

Total amount paid (including taxes and shipping)

Shipping address

Estimated delivery date

Please check your confirmation email carefully to ensure all details are correct. If you find any discrepancies, contact us immediately at info@wonderhato.com or call (575) 894-6589.

 

4. Payment Issues

If you encounter any issues with your payment, such as declined transactions, please ensure the following:

 

a. Billing Information:

Ensure that the billing information you provided (such as name, address, and payment method details) matches the information on file with your bank or payment provider. Any discrepancies may cause payment issues.

 

b. Sufficient Funds:

Verify that you have sufficient funds or credit available in your account or on your card to complete the transaction.

 

c. Bank Authorization:

Some banks may flag certain transactions as fraudulent or suspicious. If you experience difficulties, please contact your bank or credit card provider for assistance in authorizing the payment.

 

d. Contacting Customer Support:

If your payment is still declined after checking the above, please contact us at info@wonderhato.com or call (575) 894-6589. Our customer support team will assist you in resolving the issue promptly.

 

5. Order Modifications and Cancellations

Once a payment has been successfully processed and your order has been confirmed, changes or cancellations may not be possible. However, if you need to modify or cancel an order, please contact us as soon as possible.

 

a. Modifications:

We understand that sometimes changes are necessary. If you wish to modify your order after payment has been made, please reach out to us within 24 hours of placing the order. After that period, we may not be able to accommodate changes due to order processing timelines.

 

b. Cancellations:

If you need to cancel your order, please contact us immediately. Once an order is processed, we may not be able to cancel it, but we will make every effort to assist you. If cancellation is not possible, you may return the product once it has been delivered, following our Refund and Returns Policy.

 

6. Taxes

a. Sales Tax:

Sales tax is calculated based on the destination address provided during checkout. The applicable sales tax will be added to your order total, and it will be displayed at checkout before you complete your purchase.

 

b. International Orders:

If you are ordering from outside the United States, please be aware that your country may charge customs duties, taxes, or import fees. These additional costs are your responsibility and will be collected by the carrier upon delivery.

 

7. Refunds and Disputes

We offer a comprehensive Refund and Returns Policy for our customers. If there is an issue with your order or payment, we encourage you to contact our customer support team. In the case of an authorized refund, the amount will be credited to the original payment method used during the checkout process.

 

a. Refund Processing:

Refunds will typically be processed within 7-10 business days, depending on your payment method. If you used a credit card or PayPal, the refund may take a few additional business days to reflect in your account.

 

b. Disputed Charges:

If you believe that a charge on your account is incorrect or unauthorized, please contact us immediately at info@wonderhato.com or call (575) 894-6589. We will work with you to resolve the issue.

 

8. Changes to Payment Policy

We may update or revise this Payment Policy at any time. All changes will be posted on this page, and the “Effective Date” at the top of the page will reflect the most current version. We recommend checking this policy periodically to stay informed of any updates.

 

Contact Us

 

If you have any questions or concerns regarding our Payment Policy, please do not hesitate to reach out to us:

 

WonderHato

810 Fir St, Truth Or Consequences, New Mexico

Phone: (575) 894-6589

Email: info@wonderhato.com

Website: wonderhato.com